How Many Stars do you Have?
Over the last few years I find myself purchasing more items online. Amazon knows me well and with two-day free shipping, I hardly go to the store anymore to pick up something other than groceries or a card for my wife’s birthday (which is usually the next day). Before I make my choice online I […]
After the Sale, what are they doing now
Dick Gower (Miracle Man), White Fuel Company, providence, RI No one can predict the future. Dick would never have imagined that he would almost die while taking a walk by the beach. Thanks to a series of miracles, Dick is still with us today. I called Dick to catch up after working with him ten […]
Walt Disney and the Grim Reaper
As a general rule, no one likes change, however in the words of the 5th century philosopher Heraclitus “The Only Thing That Is Constant Is Change”. When a company is sold, both owners and employees are inevitably faced with change. How people address change is the key to success. I like to think of is […]
When Do You Get Your Report Card?
Energy company owners are typically very good at preparing their operations to service their customers. Vehicle fleets are always a focus as they deliver the products and services being offered to customers. Customer service training, robust technology systems, purchasing/hedging and a good marketing campaign are other areas successful markets focus on. The one item most […]
“Concierge Service”, A Step Beyond Full Service
A basic full service energy marketer is defined as a Company that not only delivers fuel but provides the associated 24 hour HVAC services necessary to repair heating units in the event of a break down. There are many levels of service being provided by full service fuel marketers. Most full service providers also repair […]