Verbatim Column
Early in 2020, Cetane’s Nancy Coop started a human interest column in BPN (Butane-Propane News). Modeled after the familiar “Heard on the Street” interview, Nancy sent questions to a group of propane colleagues who replied by e-mail. The monthly questions and responses were published in BPN and appear here verbatim. It’s an uncommon insight into colleagues’ honest replies to provocative questions.

In the last year, what is the smallest change you have made that has had the biggest positive result?

I like this question because, universally, every one of us had to make some changes last year. Determining which small change, even the very smallest, made the most impact was the challenge for our responders this month. From developing a mantra (in a business setting!), to developing an ability to judiciously say no, to a […]

If your home was on fire and you only had time to grab 3 things, what would they be?

When was the last time you considered this anguishing question? One responder mentioned being grateful for this exercise, because if this scenario plays out, she now has a plan. Another responder has first-hand experience with this awful-to-imagine situation. In this section, adopted from the familiar “Heard on the Street” format, we offer our responders a […]

What do you wish you had more time to do?

As it sometimes happens, I pose questions which I don’t have a ready answer for myself. And, as usual, once our colleagues begin to send their answers, the ideas come streaming in or I find myself relating closely with a few that help me focus on my own priorities. Since we all have exactly the […]

What’s the most important risk you took and why?

In my experience, businesspeople tend to be risk takers. Not all the replies below have to do with business but the idea of getting near the edge of the cliff and taking a leap of faith is inherent in each of this month’s responses. What does it take for you to move outside your comfort […]

If you weren’t already in this business, would you enter it today?

Has the headline question crossed your mind? The industry colleagues listed below took the challenge and replied with their thoughtful and honest answers. We are all in this propane space on one level or another, working toward a future that holds promise, sustainability, and profitability. We recognize the challenges and reap the benefits of the […]


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We were very pleased to have such a knowledgeable and experienced company in our corner with the team at Cetane. It was obvious that they knew the best process and how to get the ball over the goal line. Their advice throughout the process was greatly appreciated and we thoroughly enjoyed working with them.

— Steve Lombardi, Brodeur’s Oil, Moosup, CT