Verbatim Column

What is one mistake that you will never make again?

Which of the mistakes in life stands out as one you’ll never make again and why? Our colleagues share their mistakes and some of the wisdom learned.

[In this column, adopted from the familiar “Heard on the Street” format, we offer our responders a chance to answer the question posed in the title. These are their replies reported verbatim.]



One mistake I’ll (probably) never make again is accidentally getting on the wrong airplane. I was flying out of Houston to DC in the days before tickets were scanned and in this rotunda area there were several gate entrances literally within a few feet of each other (this is my excuse and I’m sticking to it). I was looking forward to meeting my dad and two uncles in D.C. where they were sightseeing, and I had a meeting to attend. I got on the plane and after a couple hours, the pilot came on and mentioned there was a good view of the nation’s capital outside the right windows. Uh-oh. The plane was headed to Boston. The airline put me up in a hotel and when I called to let my relatives awaiting me know where I was and that I’d see them the next day, my unsuspecting uncle answered and said, “Wow, they really do have you traveling a lot with this job, don’t they!”

Bruce Swiecicki

National Propane Gas Association

 Tinley Park, Illinois


Well, this just happened this morning, but I promise you, I will never ever, ever again program the coffee maker for 5:30 am WITHOUT making sure the coffee pot is where it is supposed to be.

 Leslie Woodward

Fairview Fittings

Oakville, Ontario, CANADA


When my wife and I started Shasta Gas Propane twenty-five years ago, we should have called it “Shoestring Propane.”  We were totally underfunded. My mistake was inviting a “Vulture Capitalist” in to help with funding. When I needed him to co-sign on a loan to buy a truck, he demanded to be a 50% co-owner. I did not agree to that. It took years to buy him out at a very substantial price. The only partners in the business now are the Lord, my wife, and myself.

Chuck Kinnie

 Shasta Gas Propane

Shasta, California


In the early 1980s, California banned the after-market conversion of motor vehicles to propane WITHOUT ANY OPPOSITION from the propane industry. All the momentum that we had made, died that day.  All conversion centers in California closed. Once the government takes something away, it’s difficult to get it back.

Julie Johnson

Ted Johnson Propane

 Baldwin Park, California


If I were to relate this question to the past twelve months, I will not leave all my April gallons wide open without locking anything in – really bad decision this year!!

In Life, I have been too trusting and a bit naïve at times. Although I still like to believe in people, I definitely have become a bit more guarded.

 Judy Taranovich

Proctor Gas

Proctor, Vermont


Never take for granted the value of proofreading.  Sometimes the smallest mistakes can have the largest consequences. Even in a simple email, double-checking your spelling can sometimes mean the difference between a successful project and a doomed one.

When I was right out of college, (at my “first real job”), I was sending a final proposal to a very big client. This particular client had an apostrophe in her last name, and that apostrophe haunts me to this day because I did not include it in her email address! Our proposal sat undelivered for three business days and although the client was pleased with it, the delay sent ripple effects throughout the project. This is one mistake I will never make again. It is always a good idea to recheck names, addresses and content before pressing send on an email… You never know who may or may not receive it.

Jessica Johnson


Asheville, North Carolina


One mistake I will never make again is to take my health for granted.  I used to tell myself I was fine and would not have any problems.  But, once I saw how quickly issues appeared among family and friends, I changed my thinking.  I want to try to stay healthy so I can enjoy life and all the new experiences that are out there!

Rosie Buschur

McMahan’s Bottle Gas

Dayton, Ohio


The first mistake that comes to mind is going through a divorce, but let’s not go there! On the business side of things, I will never work at a company with a toxic culture. A company that I worked for in the past was acquired by a much larger company, and the new culture was unbearable. Myself and many of my co-workers left as quickly as we could, and we swore never to let ourselves return to a similar situation.

Jason Soulon

Westmor Industries

Shawnee, Kansas


I have made my share of mistakes and I don’t want to repeat any of them.

Boyd H. McGathey

Energy Distribution Partners

Parkville, Missouri


Jumping to a quick conclusion when you think you know all the facts. I have made more errors in judgment by not taking the time to research and do my due diligence to make sure I have all the information.

Took me a lot of years to get this right and I still struggle!

Laurie Irish-Jones

Irish Propane

Buffalo, New York


I will never take for granted that people see or hear the same thing I do.  Too often I have believed that there was an obvious problem that other responsible parties could see…only to watch the problem go unresolved and grow into a larger issue than needed.  If you see something, say something!

Tonya Crow


Bloomington, Illinois


I frequently make the mistake of assuming that people have a clear understanding of a certain topic, subject, or perspective I’m trying to convey based upon their knowledge, education, and experience. I have discovered on numerous occasions throughout my life, that my perception of an individual’s understanding many times is different than the reality.

I have found that clear communication both orally and in writing, the delivery mode or style, and the tone, significantly impact what the listener hears, sees, and interprets.  That is why I am very careful with both email correspondence, and especially texting, which can be so easily misinterpreted or misunderstood.  I’m better face to face and on my phone communicating with others!

Jerry Schimmel

P3 Propane Safety

Cumberland, Rhode Island


The one mistake I will never make again is to not listen to the whole story. Whether it is a family discussion, business, or friendship discussion, it is important to understand what is being discussed. It is also important to listen with empathy. If you do not listen carefully, you can easily misinterpret a comment or situation. It is very important in the business world to truly understand and listen to be able to make the right decisions. We are not always right, however being more informed will decrease the chances of making a bad decision. I learned that lesson long ago!

Ed Varney

RegO Products

McKinney, Texas


I can hope I don’t make this mistake again and certainly try every day to not make it again. Early in my management career at RCC, I had just finished a management meeting where we discussed some upcoming changes to our company.  I mentioned some of these potential changes to a staff member in my department, in confidence. ☹  Definitely my mistake, you can all see it coming!!  That employee then told another employee in a different department and that department was going to be more affected by the change.    That sure opened Pandora’s Box.

It’s a fine line knowing upcoming changes, but I’ve learned it’s best to keep them to myself until all or most of the details are worked out.  There are times that I have HAD to vary from this but tried to at least inform the department personnel that were affected and then involve the rest of the staff. It’s certainly one of the most difficult parts of management:  striking a balance of getting our wonderful staff the right information at the right time.  It is an area I feel I need to be aware of all the time!

Susan Peterson

Rural Computer Consultants

Bird Island, Minnesota



On one level, like spilled coffee or missing a flight, we learn to focus better. On another level, we become aware of behaviors that can be improved and get to work improving them. On yet another tier, we can find empathy for ourselves and others as we accept our own errors. Mistakes are not all bad.


Nancy Coop, Cetane Associates

This column was first published in Butane-Propane News in May 2022.

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